Legal
Contact & Grievance Redressal
If you have a question, concern, complaint, privacy request, subscription issue, security concern, or other matter relating to CA Sorted, you can contact us using the details below.
Business Details
CA Sorted is operated by:
Nikiru Digital
Proprietor: Nikhil Sonawane
Registered Business Address:
Plot No. 229, Room 18, Visawa CHS,
RSC Road No. 40, Gorai-2, Borivali West,
Mumbai, Maharashtra – 400091, India
Contact
Email: support@casorted.com
Phone: +91 81697 55428
You may contact us regarding:
- CA Sorted account and access issues
- Subscription and billing matters
- Cancellation and refund requests
- Client portal issues
- Document-management issues
- Email or WhatsApp communication concerns
- Privacy and personal-data requests
- Security concerns
- Unauthorised access
- Complaints or grievances
- Questions regarding our Terms of Service
- Questions regarding our Privacy Policy
- Other issues relating to CA Sorted
Privacy and Data-Related Requests
If your request concerns personal information processed by CA Sorted, please provide sufficient information for us to identify the relevant account, organisation, Service Request, or other information involved.
For security purposes, we may request reasonable information to verify your identity before providing access to or modifying personal information.
Where information has been provided to CA Sorted by a Chartered Accountant or organisation as part of their professional relationship with you, we may direct you to the relevant Chartered Accountant or organisation where they are responsible for determining the purpose and manner of processing that information.
Grievance Redressal
If you have a grievance concerning CA Sorted, you may submit it using the contact details above.
Please include:
- Your name;
- Your contact information;
- The nature of your grievance;
- Relevant account or Service Request information, if applicable;
- Any relevant dates or transaction details; and
- Supporting information that may help us investigate the matter.
We will review the grievance and take reasonable steps to investigate and address it.
Where applicable law specifies a particular period or procedure for responding to a grievance or privacy request, we will follow the requirements applicable to that request.
WhatsApp Communication Complaints
If you believe that you have received an unwanted, unauthorised, incorrect, or inappropriate WhatsApp communication from CA Sorted, please contact us at support@casorted.com.
You may also request that we stop sending WhatsApp communications to your number.
We will take reasonable steps to process valid opt-out or stop-communication requests and will respect applicable WhatsApp and legal requirements.
Security Concerns
If you believe that your CA Sorted account, client information, documents, portal link, or other information may have been compromised, please contact us as soon as possible.
Security Contact: support@casorted.com
When reporting a security issue, please avoid sending passwords, authentication credentials, private portal links, or other sensitive information unless specifically requested through an appropriate support process.
Response
We aim to acknowledge and address support and grievance requests within a reasonable period.
The time required to resolve a matter may depend on:
- The nature and complexity of the request;
- Whether identity verification is required;
- Whether third-party service providers are involved;
- Whether additional information is required; and
- Any applicable legal or regulatory requirements.
Contact Information
Nikiru Digital
Proprietor: Nikhil Sonawane
Plot No. 229, Room 18, Visawa CHS,
RSC Road No. 40, Gorai-2, Borivali West,
Mumbai, Maharashtra – 400091, India
Email: support@casorted.com
Phone: +91 81697 55428