Refund and Cancellation Policy

Effective Date: 14 September 2026
Last Updated: 14 September 2026

This Refund and Cancellation Policy (“Policy”) applies to paid subscriptions and purchases made for CA Sorted, a software-as-a-service platform operated by Nikiru Digital, a proprietorship owned by Nikhil Sonawane (“Nikiru Digital”, “we”, “us”, or “our”).

This Policy should be read together with the CA Sorted Terms of Service and Privacy Policy.

By purchasing or using a paid CA Sorted subscription, you agree to this Policy.

1. About CA Sorted Subscriptions

CA Sorted may be offered through different subscription plans, billing periods, prices, and features.

The applicable:

• Subscription plan;
• Price;
• Billing period;
• Trial period, if any;
• Taxes;
• Included features; and
• Other commercial terms

will be displayed to you before or during the applicable purchase process.

Your subscription begins according to the terms presented during purchase and the payment confirmation associated with your transaction.

2. Subscription Cancellation

You may request cancellation of your CA Sorted subscription at any time.

Cancellation requests may be submitted through the subscription-management functionality provided within CA Sorted or by contacting:

Email: support@casorted.com

Phone: +91 81697 55428

When contacting support, please provide sufficient information for us to identify your account and subscription.

3. Effect of Cancellation

Unless otherwise stated at the time of purchase or required by applicable law, cancelling a subscription stops the subscription from continuing into a subsequent billing period.

Cancellation does not automatically create a right to a refund for amounts that have already been paid.

Where the applicable subscription terms provide access through the end of a paid billing period, you may continue to use the applicable paid features until that period ends.

Where a subscription is cancelled immediately under the applicable subscription terms, access to paid features may end immediately.

The applicable cancellation behaviour may therefore depend on the subscription arrangement presented to you when you purchase the plan.

4. Refund Policy

General rule

Subscription fees are generally non-refundable once paid, except where:

• A refund is expressly provided under the applicable purchase terms;
• We determine that a refund is appropriate;
• A payment was duplicated or incorrectly charged;
• A transaction was processed due to a technical or billing error attributable to us;
• A refund is required by applicable law; or
• Another circumstance expressly gives you a right to a refund.

We do not generally provide prorated refunds for unused time remaining in a subscription period following voluntary cancellation.

5. Duplicate or Incorrect Charges

If you believe that you have been charged:

• More than once for the same transaction;
• An incorrect amount;
• For a subscription that you did not intend to purchase; or
• Because of an apparent technical billing error,

please contact us as soon as reasonably possible.

We will review the relevant transaction and, where appropriate, correct the billing error or issue a refund.

6. Unauthorised Transactions

If you believe that a payment was made without your authorisation, contact us immediately at:

support@casorted.com

We may request information reasonably necessary to investigate the transaction.

Where a third-party payment provider processed the transaction, we may also require you to follow that provider’s applicable dispute or fraud-reporting process.

Nothing in this Policy limits any rights you may have under applicable payment, banking, consumer-protection, or other laws.

7. Failed Payments

Where a subscription payment fails, access to paid functionality may be affected depending on the applicable subscription terms.

A failed payment may occur because of:

• An expired payment method;
• Insufficient funds;
• Payment-provider rejection;
• Bank rejection;
• Incorrect payment information;
• Network or technical problems; or
• Other reasons outside our control.

You may be required to update your payment information or complete another payment attempt to maintain access.

We do not guarantee that a failed payment will automatically be retried.

8. Payment Provider

Payments for CA Sorted may be processed through a third-party payment provider.

The payment provider may process information necessary to complete the transaction and may apply its own terms and policies.

Depending on the payment method, you may be redirected to or interact directly with the payment provider.

Nikiru Digital does not intentionally store complete payment-card credentials where those details are handled directly by the applicable payment provider.

9. Taxes

Displayed subscription prices include applicable GST. GST is not added again at checkout.

The final amount payable, including any referral credit, is shown before payment.

Where applicable, tax invoices or other billing documents may be provided according to the information and functionality available through CA Sorted.

10. Trials

CA Sorted may offer free or discounted trial periods for certain subscription plans.

If a trial is offered, the applicable trial duration and conditions will be communicated before or during signup.

Unless expressly stated otherwise:

• A trial does not guarantee continued free access after the trial period;
• Eligibility for a trial may be limited;
• We may restrict multiple trials for the same user or account; and
• We may modify or discontinue promotional trials.

A trial does not create an entitlement to a paid subscription unless you complete the applicable purchase process.

11. Promotional Pricing

We may occasionally offer:

• Promotional prices;
• Discounts;
• Coupons;
• Credits;
• Introductory pricing; or
• Other special offers.

Each promotion may have additional conditions.

Unless expressly stated otherwise, promotional pricing does not guarantee that the same price will remain available after the promotional period.

12. Subscription Plan Changes

CA Sorted may offer different subscription plans.

If plan changes are supported, the applicable pricing and effective date will be presented during the relevant change process.

Any difference in price, billing treatment, access, or other consequences of changing plans will depend on the terms displayed at the time of the change.

We do not guarantee prorated credits or refunds when changing between plans unless expressly stated.

13. Price Changes

We may change subscription prices from time to time.

Where a price change affects an existing subscription, we will provide notice where required by applicable law or the applicable subscription terms.

A price change will not retroactively change amounts that you have already paid.

14. Refund Requests

To request a refund, contact:

support@casorted.com

Please include:

• Your CA Sorted account email;
• Name associated with the account;
• Relevant subscription plan;
• Approximate transaction date;
• Transaction or payment reference, if available; and
• Reason for the refund request.

Providing this information helps us investigate your request efficiently.

We may request additional information where reasonably necessary to verify the transaction or prevent fraud.

15. Refund Review

Refund requests are reviewed based on:

• The applicable subscription terms;
• The reason for the request;
• Transaction records;
• Whether the service was used;
• Whether the issue resulted from a technical or billing error;
• Applicable consumer or other legal rights; and
• Other relevant circumstances.

Submitting a refund request does not guarantee that a refund will be issued.

16. Refund Processing

Where a refund is approved, we will generally attempt to process it through the original payment method or another appropriate method supported by the payment provider.

The time required for the refunded amount to appear in your account may depend on:

• The payment provider;
• Your bank;
• The payment method;
• Banking holidays;
• Processing times; and
• Other factors outside our control.

We cannot guarantee the exact date on which your bank or payment provider will credit the refunded amount.

17. Refunds for Service Unavailability

If CA Sorted experiences an outage or technical problem, we will make reasonable efforts to restore the Services.

Temporary unavailability does not automatically create a right to a refund.

However, if a material service failure results in a refund obligation under applicable law or an express commitment made to you, we will honour that obligation.

18. Third-Party Service Failures

CA Sorted may depend on third-party services for infrastructure, payment processing, email, WhatsApp, storage, hosting, and other functionality.

A failure of a third-party service does not automatically create a right to a refund.

We will assess significant service issues reasonably and handle any applicable refund or credit according to the relevant subscription terms and applicable law.

19. Account Suspension or Termination

If we suspend or terminate an account because of:

• Fraud;
• Unlawful activity;
• Abuse;
• Security violations;
• Material breach of the Terms of Service;
• Unauthorised access;
• Misuse of CA Sorted; or
• Other serious violations,

you may not be entitled to a refund for amounts already paid, except where required by applicable law.

This does not affect any statutory rights that cannot legally be excluded.

20. Termination by CA Sorted for Operational Reasons

If Nikiru Digital permanently discontinues CA Sorted or terminates a paid service for reasons unrelated to your misconduct, we may provide an appropriate refund or credit for unused prepaid subscription time where appropriate.

Any such refund or credit will be handled according to the circumstances and applicable law.

21. No Refund for Professional Decisions

CA Sorted is a workflow and document-management platform.

We do not guarantee:

• Successful tax filings;
• Successful audits;
• Successful GST submissions;
• Compliance with statutory deadlines;
• Acceptance of documents by government authorities;
• Professional outcomes;
• Client responses;
• Timely document submission by clients; or
• Any particular business or financial result.

A subscription refund will not generally be available merely because a user did not obtain a desired professional outcome from using CA Sorted.

22. No Refund for Unused Features

Unless otherwise stated in the applicable purchase terms, we do not provide prorated refunds merely because:

• You did not use the Services;
• You used only some features;
• You did not add clients;
• You did not upload documents;
• Your clients did not use the portal;
• You did not send reminders;
• You did not use WhatsApp or email functionality; or
• You otherwise did not make full use of the subscription.

23. Chargebacks

If you believe a payment was incorrect or unauthorised, we encourage you to contact us first so that we can investigate and resolve the issue.

Nothing in this section prevents you from exercising rights available to you through your bank, card issuer, payment provider, or applicable law.

Where a chargeback is initiated for a transaction that was legitimately authorised, we may provide relevant transaction records to the applicable payment provider or financial institution as permitted by law.

24. Abuse of Refunds

We may investigate patterns of repeated refund requests, disputed transactions, fraudulent claims, or other conduct that reasonably indicates abuse of the refund process.

Where permitted by applicable law, we may restrict promotional offers, suspend an account, or take other reasonable measures where there is evidence of fraud or abuse.

25. Consumer and Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or override any right, remedy, guarantee, or protection that you have under applicable law and that cannot legally be excluded or restricted by contract.

Where applicable law provides a mandatory refund, cancellation, cooling-off, consumer-protection, or other right, that right will apply notwithstanding any conflicting provision of this Policy.

26. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

Changes may be made to reflect:

• Changes to subscription plans;
• Changes to payment methods;
• Changes to payment providers;
• Changes to refund practices;
• Changes to CA Sorted;
• Changes to applicable law; or
• Other operational or commercial changes.

The Last Updated date at the beginning of this Policy indicates when it was most recently revised.

Where required, we may provide notice of material changes through CA Sorted, email, or another appropriate method.

27. Contact Us

For subscription cancellation, refund requests, billing questions, or payment-related issues:

Nikiru Digital

Proprietor: Nikhil Sonawane

Address:

Plot No. 229, Room 18, Visawa CHS,
RSC Road No. 40, Gorai-2, Borivali West,
Mumbai, Maharashtra – 400091, India

Email: support@casorted.com

Phone: +91 81697 55428

28. Governing Law

This Policy is governed by the laws of India.

Subject to applicable law, matters relating to this Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Mumbai, Maharashtra, India.

Nothing in this section prevents you from exercising a statutory right to approach another authority or forum where applicable law provides such a right.

End of Refund and Cancellation Policy